Frequently Asked Questions
Can we stay over the night before the wedding?
When you book your wedding at The Norland Tent & Ballroom, your package includes the 5 guest rooms on the 2nd floor of the Mansion for the night of your wedding. If you wish to stay the night before, you can either book the full weekend package to be guaranteed of the rooms the night before, otherwise you can wait until 3 weeks prior to the wedding to see if the space is available. If it is available you can rent these rooms at a cost of $500 plus GST.
NOTE: If you are renting the guest rooms more than one night, the rooms will not be refreshed in between. There are extra towels available in the closets should you need them. If you have different guests staying in the rooms the 2nd night, and wish to have the rooms refreshed, linens changed etc., an additional cleaning fee would apply and would depend on how many rooms need to be refreshed.
Where are the nearest guest accommodations?
There are 3 hotels within very close distance (about 5 minutes) to The Norland.
Hampton Inn & Suites by Hilton Lethbridge | Best Western Plus Service Inn & Suites | Quality Inn & Suites
What kind of candles can we use?
Candles are allowed, however they must be contained.
What time do we have access on the day of our wedding?
Access time to the venue is 7am, Check in to the guest rooms is not until 3pm, however we will do our very best to get the bride into the bridal suite as soon as possible.
Are we responsible for our own set up and clean up?
No our catering and event staff are fully responsible for all set up of the tables and chairs for the reception, the chairs for the ceremony, and the take down and cleanup as well. The only items you are responsible for are the items that you have brought in, i.e. centerpieces, any of your own décor etc. These items would have to be removed by the end of the evening, unless other prior arrangements have been made with your catering Sales Coordinator.
When can we have our rehearsal?
Your rehearsal time and date will depend on if there is another event occurring the day prior to your wedding. If there is another event, then your rehearsal will be scheduled for 2 days prior. You are allowed a maximum of 2 hours for your rehearsal, and no food or alcohol is allowed at that time unless you have made pre-arranged catering with us.
Are pets allowed?
Pets are allowed during the ceremony time, however are not allowed for the remainder of the event, and are not allowed in the mansion.
Do we have access to the kitchen inside the house?
The kitchen area in the house is for use by our staff only. There is a coffee machine, as well as a small refrigerator for your use in the living room area.
Where can we store our wedding cake?
Please discuss the logistics of this with your Catering Sales Coordinator – most times we can find some room in our kitchen cooler space to store your cake, but it must not be brought prior to the day of your wedding.
Who all has access to “inside the house” during the event?
The only guests who will have access to the house will be the wedding party to get ready, parents of the bride and groom, and the guests that have been booked as overnight guests in the guest rooms. You will be given the code to the door lock upon arrival, and this access rule will be strictly enforced in order to allow us to maintain the beautiful and historic condition of the mansion.
Is the venue wheelchair accessible?
The grounds are wheelchair accessible, with some paved areas, and mostly grass. The ballroom has a wheelchair accessible access at the north end, which is also the guest access to the washrooms. The house itself is not wheelchair accessible.
Can our guests leave their vehicles overnight?
Definitely your guests can leave their vehicles in the parking area overnight, and come pick them up the next morning.
Is public transportation easily accessible from the venue?
There is no public transportation to the Norland, however the property is only about 3 minutes from city limits, and a very quick taxi ride. We have discount cards from a local taxi service available throughout your event.
Is camping allowed in the parking lot or on the property?
No there is no camping allowed on the property. All guests other than those staying in the house must be off the property no later than 2am.
Is there somewhere secure to store wedding gifts?
It is the client’s responsibility to ensure that the wedding gifts are moved off the property by the end of the evening.
Do you have a sound system with speakers, or will that need to be rented?
There is a smaller sound system available for use in the ballroom, in the tent it is usually the DJ who sets up the sound system that is used.
Do you have microphones for speeches?
In the ballroom, we have a small system with microphone and a speaker, and in the tent it is usually DJ who sets up and provides this system.
Can you accommodate special dietary requirements?
Most definitely – we have a special dietary section in our menu, and our staff are very well trained in handling special menus and allergies.
Is there a cake-cutting fee?
Yes, there is a cake cutting fee of $1 per person. This includes staff to cut and plate the cake, plates, cutlery, and napkins to serve.
Can I bring my own alcohol (and what kind), and is there a corkage fee?
This is all outlined in our catering menu information – note however that Home Made Wine or any liquor is NOT allowed and will be removed. This is a strict Alberta and Gaming Liquor rule.
What type of tables do you have (shape, size)?
We offer both 5 foot round tables and 8 foot rectangle tables – that can seat as many as 10 guests at each, depending on the size of your group.
What types of chairs do you have?
We have white resin, folding garden chairs for the ceremony and the tent, and we have beautiful whitewashed Chivairi chairs for the ballroom.
Is the venue space climate controlled? (Heating and A/C)?
The ballroom is fully heated and air conditioned, as is the Mansion.
While providing great shelter from sun, rain and wind, the tent is still technically an outdoor venue, subject to fluctuations in temperature. We do our best with portable heaters and air conditioners to manage extreme temperatures, but your guests should be prepared with appropriate clothing as well.
What are the restrictions for décor (including what you can and can't toss, lighting restrictions, what you can hang from the ceiling and on the walls, candles, etc.)?
No paper confetti or glitter confetti is allowed to be tossed or used on tables. Candles must be contained, anything to be hung from the walls or ceilings must be discussed with your event coordinator. No nails or tacks are to be used in the space.
Sparklers are popular at weddings, but depending on fire bans / regulations may be fully restricted or only allowed inside. This will be determined by the event supervisor.
Does the full set up of the event space include decorations?
For events in the tent, we include a white fabric backdrop along the back of the head table, as well as garden string lights throughout the tent. We have a wide variety of other custom décor available through our décor department.
Can the wedding party get ready at the venue?
Yes, the bride and bridesmaids can get ready inside the house.
Will there be event staff with us throughout the day?
Yes most definitely, there will be catering and event staff onsite throughout your day.